Return policy

The customer has the right to terminate the contract unilaterally, within fourteen (14) days, without penalty and without reason. The period of 14 days begins from the date on which the customer or a third party, other than the carrier is designated by the customer and who enters into physical possession of the products. In this case, the direct return of the products will fall, in accordance with the law, to the customer. However, depending on the products ordered, the restrictions listed below will apply.

The customer is responsible only for the decrease in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products.

If the customer notifies the unilateral termination of the contract under this chapter, the seller is obliged to reimburse the amounts paid by the customer, including delivery costs, without undue delay, but no later than 14 days after the day on which he has been informed of the Customer’s decision to withdraw from the contract. Termo Express refunds amounts deposited using the same payment method as those used by the buyer for the initial transaction.

With the exception where Termo Express has not offered to collect the products itself, it can postpone the reimbursement to the date of receipt of the products which have been the subject of the sale or until receipt of proof of the share of the customer that he sent the products to Termo Express, while considering the earliest date.